Head of SME Business
Job Summary:
To drive SME business growth through client acquisition, lending expansion, deposit mobilisation, and strong team leadership, while maintaining portfolio quality and profitability
Responsibilities:
1. 1. SME Client Acquisition & Lending Growth
- Drive acquisition and onboarding of SME and MSME
- Deliver SME and MSME lending disbursement
- Build and manage a strong pipeline and improve conversion
2. Portfolio Productivity & Revenue Optimisation
- Manage average loan size and yield to ensure
- Drive utilisation of approved credit
- Ensure sustainable and quality growth of the SME loan
3. Deposits Mobilisation & Liability Growth
- Deliver net deposit growth targets across SME
- Increase proportion of low-cost deposits (CASA).
- Optimise cost of funds on SME
- Drive fee income from SME transactional banking
4. Portfolio Quality & Risk Management
- Maintain portfolio quality within acceptable
- Ensure early identification and resolution of
- Uphold strong credit underwriting, monitoring, and reporting
- Ensure compliance with internal policies and regulatory
5. Market Intelligence & Business Strategy
- Monitor SME market trends, customer needs, and competitor
- Provide input into product development and commercial
6. Sales Leadership & Team Management
Lead SME sales teams to achieve aggregated targets.
- Drive staff productivity (business per staff).
- Conduct performance management, coaching, and
- Maintain acceptable attrition levels and succession
Qualifications & Experience
- Bachelor’s degree in Business, Finance, Economics, or a related field
- Master’s degree is an added advantage
- Minimum7–10 years’ experience in SME banking or business development
- Proven track record in lending, sales, and portfolio management
- Experience managing and leading sales teams
Skills & Competencies
- Strong sales and negotiation skills
- Leadership and team management capability
- Commercial and financial acumen
- Credit and risk understanding
- Relationship management and networking ability
- Strategic thinking and execution
- Results-driven with strong performance orientation
To apply for this job email your details to recruitment@shinershr.co.ke
