Head of SME Business

Job Summary:

To drive SME business growth through client acquisition, lending expansion, deposit mobilisation, and strong team leadership, while maintaining portfolio quality and profitability

Responsibilities:

1. 1. SME Client Acquisition & Lending Growth

  • Drive acquisition and onboarding of SME and MSME
  • Deliver SME and MSME lending disbursement
  • Build and manage a strong pipeline and improve conversion

2. Portfolio Productivity & Revenue Optimisation

  • Manage average loan size and yield to ensure
  • Drive utilisation of approved credit
  • Ensure sustainable and quality growth of the SME loan

3. Deposits Mobilisation & Liability Growth

  • Deliver net deposit growth targets across SME
  • Increase proportion of low-cost deposits (CASA).
  • Optimise cost of funds on SME
  • Drive fee income from SME transactional banking

4. Portfolio Quality & Risk Management

  • Maintain portfolio quality within acceptable
  • Ensure early identification and resolution of
  • Uphold strong credit underwriting, monitoring, and reporting
  • Ensure compliance with internal policies and regulatory

5. Market Intelligence & Business Strategy

  • Monitor SME market trends, customer needs, and competitor
  • Provide input into product development and commercial

6. Sales Leadership & Team Management

Lead SME sales teams to achieve aggregated targets.

  • Drive staff productivity (business per staff).
  • Conduct performance management, coaching, and
  • Maintain acceptable attrition levels and succession

Qualifications & Experience

  • Bachelor’s degree in Business, Finance, Economics, or a related field
  • Master’s degree is an added advantage
  • Minimum7–10 years’ experience in SME banking or business development
  • Proven track record in lending, sales, and portfolio management
  • Experience managing and leading sales teams

Skills & Competencies

  • Strong sales and negotiation skills
  • Leadership and team management capability
  • Commercial and financial acumen
  • Credit and risk understanding
  • Relationship management and networking ability
  • Strategic thinking and execution
  • Results-driven with strong performance orientation

To apply for this job email your details to recruitment@shinershr.co.ke